At the present time, the
to order our products is to visit one of our retailers. All
of our products are unique and we recommend that you see our
products in-person at one of our retail dealer's locations
before purchasing. This way, you can be assured that the product
meets your expectations. We fully support our dealers.
Or, you can order from us directly through our secure shopping
cart. All items that leave our facility our double qc
inspected by the way!
you'd rather mail your order to us, here's our mailing address.
1305 Calle Avanzado
San Clemente, CA 92673
Make your check payable to: Tiki Farm,
We accept Visa, Mastercard and American
Express as well as personal checks (which generally take 7-10
days to clear), money orders and cashiers checks. International
orders must come in via US funds.
Tiki Farm will issue you a call tag for all
defect and/or damaged merchandise. We will replace your
merchandise and you will not be billed for the replacement
merchandise or the freight associated with replacing the
merchandise. If you are returning non-defective/non-damaged
items, you will be charged a 25% restocking fee and will
be responsible for all outbound & return freight charges.
damaged in transit:Since
most every item we manufacture is pretty fragile, we package
our items very carefully and securely. Therefore, damage
resulting from shipping is very rare. You must notify Tiki
Farm within 24 hours after you've received your shipment
to receive credit/replacement goods for items that are damaged
in transit. Otherwise, we will not accept your damage claim.
Once you've notified us, we will send out call tags for
the damaged items. Once we've received the goods back into
our warehouse, we will immediately replace your shipment.
There is no cost to you for sending the items back to us
as the call tags cover the entire cost of shipping the items
back to Tiki Farm. Defective Items:At
Tiki Farm, we perform a double 100% quality inspection on
EVERY ITEM that we manufacture. Therefore, we do
everything possible to make sure that no defective items
ever leave our warehouse. Every item that we produce is
unique, being somewhat different than another item of the
same type in terms of stain, glaze and general appearance.
An item that appears somewhat different than what is shown
on our website is normal. All items here are artistic; they
are each individually unique and in no way can any item
that we manufacture be exactly identical to the same item
even if it is from the same production run. That is what
makes our items cool! If for any reason you deem any of
our items defective, please notify us within 24 hours after
having received the item(s), and we will immediately correct
the situation by either sending you a replacement shipment
(after sending a call tag and receiving the item(s) back
into our warehosue) or by crediting your order (after sending
a call tag and receiving the items(s) back into our warehouse).
No returns are allowed unless we are notified within 24-hours
of your receipt of the item(s).